Shipping Policy

Last updated: June 2024

At Touchwood Beauty, we ship our premium natural skincare products across India. This policy explains how we process, dispatch, and deliver your orders.

1. Shipping Coverage

We currently deliver to most pin codes across India through trusted courier partners.

2. How to Place an Order

1. Browse products on our website and click Shop Now or contact us on WhatsApp.
2. Share your name, delivery address, phone number, and the products you wish to order.
3. We will confirm availability, total amount, and payment details.
4. Complete payment via UPI or bank transfer as listed on our Contact page.
5. Share your payment screenshot on WhatsApp for order confirmation.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

4. Delivery Timeframes

• Metro cities: approximately 3–5 business days after dispatch
• Other locations: approximately 5–7 business days after dispatch
• Remote areas: may take up to 10 business days

5. Shipping Charges

Shipping charges depend on order value, weight, and delivery location. Free or discounted shipping may be offered on promotions.

6. Order Tracking

Once dispatched, we will share tracking details via WhatsApp or email where available.

7. Delivery Attempts

Please ensure your delivery address and phone number are correct. Additional re-delivery charges may apply for failed attempts.

8. Damaged or Missing Items

• Contact us within 48 hours of delivery
• Share clear photos of the package and products
• Keep the original packaging until the issue is resolved

9. Express Delivery

Express delivery may be available on request for select locations. Additional charges apply.

10. Bulk & Wholesale Orders

For bulk orders, shipping timelines and charges may differ. Contact us for a custom quote.

11. Contact for Shipping Queries