Privacy Policy

Last updated: June 2024

Touchwood Beauty (“we”, “us”, or “our”) operates the website touchwoodbeauty.com and sells premium natural skincare products across India. This Privacy Policy explains how we handle your personal data when you visit our website, contact us, or place an order.

1. Information We Collect

We may collect the following types of information:

• Contact details — name, phone number, WhatsApp number, and email address when you reach out or place an order.
• Order information — products ordered, quantity, delivery address, and payment confirmation.
• Communication data — messages you send us through our contact form, WhatsApp, email, or phone.
• Technical data — basic browser and device information collected automatically when you browse our website.

2. How We Use Your Information

• Process and fulfil your orders
• Communicate with you about products, orders, and customer support
• Verify payments made via UPI or bank transfer
• Arrange delivery through courier partners
• Improve our website, products, and customer experience
• Comply with applicable laws, including GST and tax requirements

3. How We Share Your Information

We do not sell your personal data. We may share information only when necessary:

• With courier and logistics partners to deliver your order
• With payment service providers when you make a UPI or bank transfer
• When required by law, court order, or government authority

4. WhatsApp & Third-Party Services

Orders and support are often handled via WhatsApp. When you message us on WhatsApp, your data is also subject to WhatsApp's own privacy policy.

5. Data Retention

We retain your personal information only as long as needed to fulfil orders, provide support, and meet legal or accounting obligations.

6. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

7. Your Rights

Under applicable Indian data protection laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications

8. Cookies

Our website may use basic cookies or similar technologies to improve browsing experience and analyse site traffic.

9. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us